BCG Blog - Advisors

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Understanding how fear is a terrible decision maker and how to work with clients to understand it

Countless research reports show that clients who respond to market changes based on fear harm their retirement readiness. But fear impacts decision making more than just by adding additional transaction costs or advisor fees.

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Communication to keep them coming back: how to use one message across various communication channels

2018's greatest tech trend may be the movement away from social media. If the clients you have (or want to have) are moving away from Facebook and Instagram don't chase them there. Instead, follow these key tips to increase your communications strategy.

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How to Use Polls and Surveys to Engage Clients and Boost Retention

Client communications can be more than one directional. One of the easiest ways to engage your clients is to include polls and surveys in newsletters and blog posts to boost retention.

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Burnout: signs, and how to spot burnout in colleagues (and prevent compliance problems)

As the financial advisory industry lurches towards another dynamic year of quick pivots and increasing stress on advisor fees, the pressure on advisors could lead to chronic stress or burnout. And those two results can drastically undermine even the best compliance program.

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Lost in translation (2): how key financial terms are misunderstood by even the savviest clients

Sometimes a rose isn’t always a rose. Some words or phrases have more than one meaning, and when that happens in the financial world, it can cause confusion for clients and advisors.

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Lost in translation (1): key ideas or main stream phrases that won't translate to employees or clients from outside of America

Does the jargon in your communications make your clients miss the boat? Not catch what you are saying? Not smell what you are stepping in? A quick review of English slang can keep you from leaving readers out in the cold.

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How Design Thinking Can Help Your Clients With Their Retirement Goals

Design thinking imports the principles for design and architecture into business and personal planning by flipping the problem solving to zero in on the problem.

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Beyond Networking: Why Collaboration Can Boost Your Career

Think you’ll lose your mind if you read one more thing about the importance of networking? You’re not alone. So, if networking is a worn out welcome mat, what IS a tactic that can help boost business? Collaboration.

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New Money: Venmo, Blockchain and Bears, Oh My!

With news ringing about new wire transfer fraud alerts from the FBI, advisors may want to examine all the other electronic means of transferring money and make sure they are knowledgeable about them.

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Electronic Signatures and State Laws

FINRA’s new rule on electronic signatures highlights the differences between state and federal law. What do advisors need to know about e-signatures and how that might impact their work?

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FINRA's New Rules and Actions

FINRA has had a busy season, including consolidating its enforcement unit and allowing for e-signatures. Get up to speed on what changes are happening at FINRA and clients need to understand about those changes

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GDPR and Cyber laws

2018 saw a flurry of information, and countless opt-in/out messaging about the GDPR. Yet, states and other regulators have been moving improving cyber security protections all year long. Read on for more information on cyber laws you might not have encountered and how they could impact on how financial advisors practice.

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Horace Mann to acquire Benefit Consultants Group to expand strategic capabilities in the retirement market

Horace Mann Educators Corporation to acquire Benefit Consultants Group to expand strategic capabilities in the retirement market

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To app or not to app

Before you jump on the App bandwagon, you might want to consider whether developing an App for your advising business is what’s best not for you, but for your clients. Here are a few things to consider before investing in developing an App for your advising business.

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Are your Retirees too busy?

Not all retirees want a life of travel, golf and early dinners. Some retirees continue to work just as passionately in retirement as they did before they left their paying occupations. That passion has its benefits, but also its detractions.

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Managing and protecting your reputation

Clients choose advisors based on factors other than costs. Advisors who meet their client’s needs consistently have clients who are less likely to jump ship. Word of mouth may be the best form of advertising, but in the age of the Internet, can you control it?

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Millennial mistakes

Many millennials are making mistakes in home buying, yet are reporting higher levels of satisfaction with advisors. How can Advisors understand their blind spots, especially as millennials begin to move into decision-making roles at companies and organizations?

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Busyness and retirement – how the “I’m too busy to plan” may be a way to avoid the fear of facing retirement

While the cult of busy has taken over workplaces as a way to show your importance or social capital, when it comes to retirement, “too busy” may mean more than trying to look important. It might hide worries in financial planning

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Saving for Retirement by Side Hustle

The side hustle could be a go to for saving for retirement for workers with stagnant wages. But before employee’s jump on the side hustle train, there are a few drawbacks to that ride that should be considered.

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Emotional Intelligence For Financial Advisors

How can financial advisors improve their skills to help make clients more comfortable in discussing financial performance? Many business coaches are encouraging advisors to focus on emotional intelligence.

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Tax Laws Changing and How Clients See Funds Available for Retirement

If clients think that their taxes are increasing due to new changes in the tax laws, they may fear that they have less to contribute to retirement. So what changes impact the amounts available for retirement savings?

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Beyond the death of the fiduciary rule - What rules might be on the radar for changes?

Recently, the SEC’s Chairman said that he thinks the agency’s rules need “sprucing up” and he is looking at other rules, including the private placement rules, to see what could be changed. What else might be on the table for a makeover?

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Understanding your client's needs in a merger

Mergers may be sleeping giants for those involved, but how they impact benefit plans and how the surviving company will use them may feel like a decision with a deadline. This pressure may also be present for clients facing reorganization in bankruptcy. What can a financial advisor do to be ahead of the pressure points in reorganizations?

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What FAs need to know about behavioral science in finance

Financial theory holds that people, as investors, will be rational thinkers, moving towards wealth maximization. Yet, often, investors, as people, make irrational choices. Behavioral finance explains why investors make bad choices and how to encourage better choices.

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Better meetings and trainings: how to use new thoughts from experts to keep from boring your clients to death

However much meetings might be dreaded by clients, a meeting or education session in person may still be the best way to convey complex information about changes needed to a retirement benefits plan. How can financial advisor keep from stupefying their clients?

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Authors

Sean Riley
Financial Consultant
Beau Adams
Executive Vice President, BCG
Jeffrey Garlatti
Financial Advisor
John Correll
Client Relations Team Leader
Kevin Bonner
Regional Retirement Sales Director
Robert Terry
Retirement Plan Sales Manager

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