As the coronavirus (COVID-19) increases its impact on our communities, we want to keep you updated on the steps we’re taking to protect the health and well-being of our employees while continuing to provide exceptional service to our partners as our top priorities.
At this time, BCG has implemented its full business continuity plan for our NJ-based offices. As a result, BCG employees have been mobilized to work securely, with full access to business applications and offsite data centers, from locations other than designated offices
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Please utilize web based administrative portal for transaction requests:
Processing of mail sent to our primary office may be delayed due to mandated restrictions. All Employers and plan participants should utilize your plan’s website for all administrative needs (loan or distribution requests, contribution submission, report generation, etc.). Utilizing these tools will reduce the likelihood of mail based processing delays.
Please Note: Login Credentials are needed to access the Web Portal.
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Our website is available 24/7 to support our account holder’s self-service needs, and our representatives are available by phone 8am to 5pm EST, Monday – Friday by calling 800-524-4015.
We assure you that we are here to continue to support your needs during these challenging times.
Thank you for being our valued partner.
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Employers and Advisors: This Guide is for your participants in the event they need it.
Before leaping into the unknown, we recommend a thorough examination of your plan. Because we are experts in the field, we know the marketplace and know what your existing vendor is capable of offering. Through this examination, we can help you optimize the service you receive.
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