The Best Communication Strategies Come from ADHD Learning

While sponsors may be knocking it out of the park with relevant, timely topics, the real key is communication that is easily understood and motivates action. Working with employees’ needs by using strategies familiar to those with ADHD and adapting them to use them for a wider audience, including those who have more recently developed difficulties concentrating, can be the key to success.

As I’m writing this article, I’m also cycling through several other tasks. For a minute I’m chatting to a friend via text, then continue researching retirement readiness trends (because I’m nothing if not consistent in my passion for financial savviness). I’ll finish a paragraph then get up to refill my water bottle. It turns out I’m not the only one dividing my attention across multiple lanes; across the board, workers are having trouble focusing.

There is a myriad of reasons, of course. Pandemic-related stress is at the forefront; with everyone at home, that meant more things that require attention (parents of young children who were suddenly learning from home know exactly what I mean). Even when actively avoiding Covid-related news, the dire backdrop meant stress levels were up and affected adults’ ability to focus. Not only that but contracting COVID-19 can also cause both short- and long-term difficulties with memory, attention, executive function, and concentration. Even now that millions are vaccinated and we’re starting to return to pre-pandemic activities, workers still struggle to herd their brain cats.

For some, dealing with distraction and additional barriers that prevent focus isn’t exactly a new development. ADHD (attention deficit hyperactivity disorder) isn’t just a mental health disorder that affects children; studies estimate that nearly 10% of adults are estimated to have ADHD. When figuring out how to best support and communicate with employees who may have difficulty concentrating, sponsors can borrow the same strategies and solutions that help employees with ADHD.

What is ADHD?

While there are common traits, such as disorganization, restlessness, poor time management, difficulty focusing and following through, distractibility, and impulsive behavior, ADHD manifests differently across the gender spectrum and present differently in children vs. adults. For the over-18 crowd, it’s less the stereotypical “ooh a squirrel!” than it is “I know I put that paper on my desk somewhere…” in reference to a desk covered in papers, or a coworker who’s always running late. There are also variations between individuals, which means that two people with ADHD may have very different experiences. For example, some people with ADHD may be great at multitasking because it provides stimulating variety, while others may not because they have difficulty starting a task, let alone multiple. However, there are a few approaches that cover some of the most common ADHD traits that can be used to reach a wider neurodiverse audience, too.

  • Be concise: As many people with ADHD have trouble focusing (especially when bored), keep it short, sweet, and to the point. Not only does that make information more accessible but may also make learning opportunities more popular. Charles Dickens was verbose because he was paid by the word; employees want the direct opposite.
  • Be concise (but this time on paper): Giving people a stack of documentation they’ll never sift through doesn’t work—ADHD folks know how hard it is to keep organized. It’s true that employees should have access to the full plan details, but providing a one pager with easy to understand comparisons between plans, an at-a-glance cheat sheet, or summarized notes will go further than any guidebook because it’s less daunting and a much smaller “project” to tackle, so employees are more likely to engage and retain that information.
  • Deadlines and follow up: As Douglas Adams said, "I love deadlines. I love the whooshing noise they make as they go by.” Chronic lateness, forgetfulness, and trouble finishing what you’ve started are all classic ADHD traits. More than that, adult life is busy and everyone loses track of things sometimes. ADHD employees may need deadlines and reminders in order to get things done and stay on track. Open-ended tasks with rolling deadlines are the first thing to push back when other important life events, projects, and priorities with a strict due date come up. Scheduling a lunch and learn is fine and dandy, but providing suggested homework and adding a follow-up a week later (or especially before important deadlines like open enrollment!) can ensure employees stay actively engaged before they get distracted by the next big work project.
  • Provide options: Simply put, everyone learns differently. Having clickthrough online training can be helpful for some, but deathly boring for those who need in-person engagement to truly pay attention and process information.

There’s no one “right” way to go about communicating with employees, but it’s important to prepare in a way that anticipates the audiences’ needs. While sponsors may be knocking it out of the park with relevant, timely topics, the real key is communication that is easily understood and motivates action. Working with employees’ needs by using strategies familiar to those with ADHD and adapting them to use them for a wider audience, including those who have more recently developed difficulties concentrating, can be the key to success.


These articles are prepared for general purposes and are not intended to provide advice or encourage specific behavior. Before taking any action, Advisors and Plan Sponsors should consult with their compliance, finance and legal teams.

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